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Do I have to subscribe to Chemistry to see my new matches?

No, everyone can see their new matches each day. Only those who wish to get to know one of their matches must subscribe to Chemistry.

How do I reinstate my subscription?

Contact us, and we’ll help you reinstate your subscription.

How can I check the status of my Chemistry subscription?

To check subscription status, go to My Account and click on Subscription Status.

What are my payment options?

Chemistry accepts your payments by credit/debit card.

What credit cards does Chemistry accept?

Chemistry accepts the following credit cards: American Express, Discover, JCB, MasterCard and Visa.

Why did I receive an error when subscribing?

There are a few reasons you could receive an error when subscribing:

  • Is your credit / debit card number correct?
  • Has your credit / debit card expired?
  • Have you exceeded your credit limit?
  • Try re-entering your information or using a different form of payment. If you still experience problems, please feel free to contact us.

Why was my subscription automatically renewed?

If you pay by credit or debt card you are charged immediately for your subscription package. When your initial subscription term expires, we automatically renew your subscription each month at the low monthly value rate unless you choose a different subscription package or resign your Chemistry subscription prior to that date.

How do I update/change my credit/debit card?

Simply go to My Account, click on Subscription Status, and then select "Update" link next to Active Credit Card #.